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Can You Warn Customers When Your Website and Email Are Both Down?

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Can You Warn Customers When Your Website and Email Are Both Down?

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Your website is down, and customers are calling. Then, as the support team drafts an email explaining the outage, you realize they can't send it because your company’s email is affected too. Now support has two jobs: Finding out what happened. Finding a way to tell people. Meanwhile, customers keep retrying failed logins and opening tickets. An ... View Post

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You Bought the Company. Did You Get Control of Its Domains?

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The acquisition has closed. The website is still running, and somebody has sent your IT team a spreadsheet of passwords. Before you mark the domain handover complete, try one more thing: Administer it without calling the seller: Can your team sign in with its own authentication methods? Receive a recovery message? Authorize a critical change? A ... View Post

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Auto-Renew Is a Setting. Domain Continuity Is a Plan.

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“It’s on auto-renew.” That’s a good answer, sure. It means somebody checked a box. The thing is that domain renewals can fail. So, what happens if it does...? Here’s a likely scenario. Suppose the company card is replaced after a fraud alert. The old card remains on the registrar account. Then, when the renewal charge fails, the warning goes to whoever ... View Post

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Your Domain Has MFA. What Happens When Someone Calls Support?

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Your team uses hardware security keys and the registrar account has a strong, unique password. So, you’ve done the sensible things. Now somebody contacts support and says they’ve lost their key. What happens next? If you don’t know, there is a part of your domain security you haven’t checked. It’s multi-factor authentication (MFA). MFA governs the normal ... View Post

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AI Hallucinates Domains for Your Brand. Criminals Register Them.

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Ask ChatGPT where to log into your company's customer portal. Do it a few times, in a few different phrasings, and sooner or later it hands back a URL that looks plausible and does not exist. Criminals run the same exercise at scale and register the answers.   What Unit 42 Found Palo Alto Networks' Unit 42 published the numbers in June. They ran 913 ... View Post

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Ask Your CTO Who Runs Your DNS. Watch What Happens.

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Try asking this question at your next leadership meeting: “Who runs our DNS?” Then watch. There will be a pause. Somebody will offer to check. Somebody else will name a vendor, usually whoever registered the domain a decade ago, and nobody in the room will be able to say when that vendor was last looked at. We've been running a domain registrar and managed DNS ... View Post

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